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Communication, W

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About Course

In today’s fast-paced business world, strong communication skills are crucial for success. This course provides a foundation in essential communication techniques tailored for various workplace scenarios, such as email and phone etiquette, conflict resolution, and relationship building. Through interactive sessions, participants will learn to convey ideas clearly, actively listen, and engage in professional communication that enhances productivity and relationships. The course also emphasizes time management in handling communication and effective strategies to navigate challenging conversations. With an emphasis on real-world application, participants will gain practical skills that foster a more organized, productive, and positive workplace environment.

Duration:
3 days

Training Schedule:

Day 1:
9.00 am – Registration  & Tea
9.30 am – Session Begins
12.00 pm – Lunch
12.45 pm – Session Resumes
2.45 pm – Break & Tea
3.00 pm – Session Resumes
4.30 pm – Session Ends

Day 2 & 3:
09:00 – Session Begins
10:30 – Break & Tea
10:45 – Session Resumes
12:30 – Lunch
13:15 – Session Resumes
14:45 – Break & Tea
15:00 – Session Resumes
16:30 – Session Ends

What Will You Learn?

  • Communicate clearly and concisely to convey ideas effectively.
  • Develop strategies for active listening and empathetic communication.
  • Master professional email etiquette and manage email communications efficiently.
  • Implement conflict resolution techniques to handle workplace disagreements constructively.
  • Strengthen client relationships and build credibility as a reliable, effective communicator.

Course Content

Mastering the Art of Effective Communication
Gain skills in verbal and written communication for clarity and persuasiveness.

  • Foundations of Professional Communication
  • Active Listening Skills
  • Assess understanding of communication principles

Email Etiquette and Professional Correspondence
Learn email best practices to create clear, respectful, and productive communication.

Time Management and Organization in Email Management
Organize and streamline inboxes to manage communication overload effectively.

Master Professional Phone Communication
Develop professional phone etiquette for productive conversations.

Overcoming Communication Barriers
Identify and resolve common workplace communication challenges.

Master Conflict Resolution Techniques
Develop strategies for productive conflict resolution while enhancing communication skills, building emotional intelligence, strengthening negotiation abilities, maintaining professional composure, and fostering positive client relationships.

Master Conflict Resolution Techniques
Learn techniques for resolving conflicts and maintaining professionalism.