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Conflict Management

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About Course

The Conflict Management course equips learners with the tools and strategies to identify, analyze, and resolve conflicts in the workplace effectively. Participants will explore key sources of conflict, types of disputes, and practical techniques for managing and resolving conflicts. This program empowers managers and professionals to foster a harmonious and productive work environment.

Skills Number (SAQA ID):
SP-210409

Duration:
5 days

Training Schedule (5 days):
9:00 am – Registration & Tea
9:30 am – Session Begins
10:45 am – Break & Refreshments
11:00 am – Session Resumes
12:00 pm – Session Ends

Assessments:

Learners must complete the following assessments:

  1. Practical Assessments evaluated continuously
  2. Written Assessments and Final Test
  3. Portfolio of Evidence to submitted
  4. Continuous Assessments: Ongoing evaluations of knowledge and skills.

These assessments ensure both theoretical and practical workplace competency.

Career Pathway:

The Conflict Management course equips learners with skills to identify, analyze, and resolve conflicts, paving the way for roles in leadership, human resources, and team management. It supports career progression through vertical growth in managerial positions and lateral movement into specialized fields such as mediation, consulting, and organizational development.

Career Pathway Map

  1. Entry-Level Roles (NQF Level 4)
  • Roles: HR Assistant, Team Coordinator, Junior Mediator.
  • Skills: Conflict analysis, negotiation, emotional intelligence.
  1. Intermediate Roles (NQF Level 5)
  • Roles: HR Officer, Conflict Specialist, Operations Supervisor.
  • Skills: Advanced conflict resolution, policy implementation, team leadership.
  1. Advanced Roles (NQF Level 6-7)
  • Roles: HR Manager, Operations Manager, Senior Mediator.
  • Skills: Designing conflict strategies, managing cross-departmental disputes.
  1. Long-Term Opportunities (NQF Level 8-10)
  • Roles: Organizational Consultant, Mediation Trainer.
  • Focus: Leadership, advanced negotiation, mediation practices

What Will You Learn?

  • Identify and describe the main sources of workplace conflict.
  • Distinguish between types of conflicts and their dynamics.
  • Apply appropriate strategies and techniques to manage and resolve disputes.
  • Analyze and evaluate conflict situations to determine root causes.
  • Develop and implement follow-up plans and compile resolution reports.
  • Utilize emotional intelligence in conflict engagement.

Course Content

Sources of Conflict
Understand the underlying sources of workplace disputes.

  • Identifying triggers for conflict.
  • Common conflict scenarios in organizational settings.
  • Analyze workplace scenarios to identify sources of conflict.

Types of Conflicts
Explore various types of conflicts and their characteristics.

Strategies for Conflict Management
Learn techniques to handle and resolve conflicts effectively.

Techniques in Conflict Resolution
Practical approaches to resolving disputes.

Conflict Consequences Analysis
Assess the outcomes and impact of unresolved conflicts.

Emotional Intelligence in Conflict Resolution
Enhance conflict resolution skills through emotional intelligence.

Components of a Conflict Resolution Report
Learn to compile comprehensive conflict resolution reports.

Apply Teamwork in Conflict Resolution (Practical)
Collaborate on resolving a simulated conflict as a team.

Profile a Conflict at a Workplace (Practical)
Analyze the context, parties involved, and dynamics of a conflict.

Analyze a Conflict Profile (Practical)
Determine root causes and contributing factors of a workplace conflict.

Implement Conflict Management Strategies (Practical)
Apply appropriate strategies to resolve real-world scenarios.

Select and Apply Conflict Resolution Techniques (Practical)
Utilize mediation or negotiation techniques in simulated conflicts.

Apply Emotional Intelligence in Conflict Resolution Engagement (Practical)
Role-play scenarios requiring empathy and self-regulation.

Develop and Implement Follow-Up Plans (Practical)
Create action plans to monitor and prevent future conflicts.

Compile Conflict Resolution Reports (Practical)
Draft detailed reports summarizing the resolution process and outcomes.